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free shipping for orders over €150

slow, fair and eco-friendly fashion. Made with love for you.

FAQ

Can't find the answer to your question? Don't hesitate to get in touch with us at office@consches.com

GENERAL INFORMATION

How can I get in touch with the CONSCHES team?

Please email us at office@consches.com

What is CONSCHES?

CONSCHES is a fashionable, but eco-conscious and eco-friendly fashion brand from Austria. Our vision is to make high-quality and timeless fashion which empowers the women who wear CONSCHES and the people who produce CONSCHES products.

Where are the CONSCHES pieces manufactured?

All our clothes are designed in Vienna and locally produced - mainly directly in Austria. We produce under strong ethical and environmental regulations and requirements. We maintain close relationships with our suppliers, regularly visit our production facilitiy in Styria, and follow every step of the production process. This enables us to supply you with great and high-quality products. You will find more information in the product specifications.

What materials are being used?

The consches products and fabrics need to meet all necessary ecological standards, with our fabrics and materials carefully sourced throughout Europe. We work with sustainable fabrics, but also buying remnant fabrics (“deadstock”), which would otherwise go to landfill.

You will find more information about the material of each product in the product specifications. Or read more here.

How do I shop CONSCHES products online?

Choose the consches products you want to buy in the shop section of the site. Select the colour and the size you want in the drop-down menu and put them in the cart. All prices include the value added tax (VAT), shipping cost will be added at the check-out, depending on the country of destination.We secure payment and date protection (SSL encryption for secure transactions and personal data).

Where can I find product sizing information?

Our apparel is famous for the loose and slightly oversized fit. We recommend to buy your usual size.
You find the size guide for every item on the product page. Sizing is in centimeter and is taken with the item lying flat.

Which payment options do you offer?

We accept Visa, MasterCard, Paypal and advanced payment. All payment options will be shown at checkout.

Where can I shop the CONSCHES pieces?

You can buy consches pieces exclusively through this site www.consches.com or in the CONSCHES studio.

SHIPPING & RETURNS

Below are some common questions about shipping, returns, and exchanges.
Find more information on Shipping & Payment and Returns or get in touch at returns@consches.com

Where does CONSCHES ship to?

We ship from Austria to all countries around the world, please expect longer delivery times for orders outside the European Union.

Where does CONSCHES ship from?

We ship from our headquarter in 1050 Vienna, Austria.

When will I get my order?

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for delivery. You will receive a tracking code as soon as your delivery is on your way.

What is your return policy?

You have 14 calendar days to return the item(s) of your order from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Where do I send my return to?

Please send your package to :
CONSCHES 
Franzensgasse 22/4
1050 Wien 
AUSTRIA 

How long is the return period?

You have 14 calendar days to return the item(s) of your order from the date you received it.

How do I return an item?

Please send us an email notifying what you would like to return: returns@consches.com.
Please include your name, full address, order number, the item(s) you want to return and the return reason.
As soon as we confirm your return you can arrange the shipping to the
stated shipping address. As soon as we received the returned item(s) and the return is approved by us you get the full refund of your order.
Please bear in mind that the financial responsibility for the return lies with you until it arrives with us. We therefore recommend that you use a trustworthy and insured delivery service. The return-shipping costs are to bear by the customer.

When will I get my refund?

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SUSTAINABILITY

Below are some common questions about the sustainability of our products.

Where does CONSCHES manufacture its pieces?

We mainly work together with JMB in Styria, Austria. Our partner is a pioneer in the sustainable production of clothing with more than 50 years of experience. Sustainability at JMB means all aspects from the environment to working conditions (most family and women-friendly company, Trigos award in the categories workplace, market, society and ecology). 

JMB defines itself as a highly innovative company, but does not forget their tradition (the intangible heritage built up over decades, or the skills passed on from one generation of employees to the next).

Read more about our Production.

What materials are your products made of?

On each product page we have a detailed description of the fabrics used to make the garment.

With most of our garments we use Tencel, (Organic) Cotton, Cupro and Deadstock.
Find detailed information on the fabrics here.

How do I take good care of my CONSCHES item?

You can enjoy your CONSCHES pieces for a long time, if you take good care of them. We recommend to wash them as rarely as possible, preferably cold or at a professional dry cleaner.

Make sure to read the care label of each item. Launder in cool water and a mild detergent. When machine-washing, always wash inside-out, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment.

Read our Care Guide here.

DIDN'T FIND YOUR ANSWER?

Don't hesitate to contact us or get in touch at office@consches.com

CONSCHES - SLOW, FAIR & ECO-FRIENDLY FASHION. MADE WITH LOVE FOR YOU.

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