Frequently asked

questions

Frequently asked

questions

Consches is a fashionable, but eco-conscious and eco-friendly fashion brand from Austria. Our vision is to make personalized, high-quality, and sustainable fashion which empowers the women who wear Consches and the people who produce Consches products.

You find more information about consches here.

All our clothes (except the casual wear & accessoires) are designed and produced directly in Austria. We produce under strong ethical and environmental regulations and requirements. We maintain close relationships with our suppliers, regularly visit our production facilitiy in Styria, and follow every step of the production process. This enables us to supply you with great and high-quality products. You will find more information in the product specifications.

The consches products and fabrics need to meet all necessary ecological standards, with our fabrics and materials carefully sourced throughout Europe. We work with sustainable fabrics, but also buying remnant fabrics (“deadstock”), which would otherwise go to landfill.

You will find more information about the material of each product in the product
specifications.

Wonderful, we love that you like our products. Choose the consches products you want to
buy in the shop section of the site. Select the colour and the size you want in the drop-down menu and put them in the cart. All prices include the value added tax (VAT), shipping cost
will be added at the check-out, depending on the country of destination. We secure payment
and date protection (SSL encryption for secure transactions and personal data)

We accept Visa, MasterCard, Paypal or advanced payment. All payment options will show at
checkout.

You can buy consches pieces exclusively through this site: www.consches.com

You want to add a personal touch to the consches pieces?
Great! We offer items which are exactly made for that. Check you the “Personalization”
section of this site.

1. Choose the “personalized” version and order the piece via our homepage

2. Write and email to office@consches.com and indicate your wishes

3. We will send you a draft after receipt of payment.

4. After about max. 10 days you personalized piece is on your way

For special requests or bigger orders just drop us an email: office@consches.com

Personalized pieces are not returnable.

Our apparel is famous for the loose and slightly oversized fit.
We recommend to buy your usual size.
You find the product sizing for every item on the product page.
Sizing is in centimeter and is taken with the item lying flat.

For standard shipping, you should receive your order within 4-5 business days.

Returns are accepted for all items within 14 days of purchase. Please visit our returns page to initiate the returns process. Personalized pieces are not returnable.

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back according to our return policy and make a new purchase for the item or items you want through our site.

We are so sorry to hear that your order arrived in less than perfect condition! Please let us make it right. We will be more than happy to assist with processing a replacement order or issuing a refund. Just contact us: office@consches.com

Although we strive for perfection, we are only human and sometimes the wrong items are shipped. We are so sorry for any inconvenience this has caused and we are here to help make things right. Please contact our customer service team via email, or our contact us page, so that we can work to get you your goods as soon as possible.

You can enjoy your consches pieces for a long time, if you take good care of them. We recommend to wash them as rarely as possible, preferably cold or at a professional dry cleaner.

Make sure to read the care label of each item. Launder in cool water and a mild detergent. When machine-washing, always wash inside-out, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment.